BLUEWAVE TERMS & CONDITIONS | Rev. 1.2

BLUEWAVE Technologies, Inc. Product Terms and Conditions

THESE PRODUCT TERMS AND CONDITIONS (the “Agreement”) ARE ENTERED INTO BETWEEN

BLUEWAVE TECHNOLOGIES, INC. (“BLUEWAVE”) AND THE LEGAL ENTITY THAT PURCHASED A BLUEWAVE

PRODUCT (DEFINED BELOW) (SUCH ENTITY, “CUSTOMER”) ON WHOSE BEHALF THE ULTIMATE END-USER

WILL USE THE BLUEWAVE PRODUCT(S). THIS AGREEMENT IS A LEGALLY BINDING CONTRACT BETWEEN

BLUEWAVE AND CUSTOMER.

BY PLACING AN ORDER FOR, ACCESSING OR USING THE BLUEWAVE PRODUCT(S), CUSTOMER AGREES

THAT CUSTOMER HAS READ AND UNDERSTOOD, AND, AS A CONDITION TO CUSTOMER’S USE OF THE

DEVICE, CUSTOMER AGREES TO BE BOUND BY, THIS AGREEMENT. IF CUSTOMER DOES NOT AGREE TO

THIS AGREEMENT, THEN CUSTOMER DOES NOT HAVE PERMISSION TO USE THE BLUEWAVE

PRODUCT(S).

The BLUEWAVE Device (“Device”) is and ozone vacuum-infusion device intended to be effective at killing SARS-

CoV-2 (the virus that causes COVID-19) when used in accordance with its labeled instructions for use on the Super

Cycle setting. It is indicated for use on non-critical instruments and surfaces that only contact intact human skin such

as prostheses and orthoses, as well as blood pressure cuffs, stethoscopes, and patient clothing.* Anticipated efficacy

against SARS-CoV-2 is supported by test results demonstrating that BLUEWAVE is effective at killing methicillin-

resistant Staphylococcus aureus and MS2 bacteriophage.**

The Device is available for the intended use stated above per FDA’s Enforcement Policy for Sterilizers, Disinfectant

Devices, and Air Purifiers During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency dated March,

2020. This device has not been formally cleared for this indication under a 510(k) notification (21 CFR 807).

Consumable components that work in conjunction with the Device include: a Filter Cartridge to remove excess ozone

after treatment, optional Scent Cartridges to infuse items with aromatics, an Extension Port Adapter, and treatment

bags with appropriate diffuser attachments (collectively “Consumables”). The Device and Consumables are

collectively and severally referred to in this Agreement as BLUEWAVE Product(s).

* Low level disinfection of the SARS-CoV-2 virus is expected when used in accordance with instructions for use.

** In laboratory testing, BLUEWAVE achieved a > 6-log10 reduction versus methicillin-resistant Staphylococcus

aureus ATCC 33591 (MRSA) on hard, non-porous stainless steel carriers and soft, porous polyester fabric. A > 3-

log10 reduction was observed versus MS2 bacteriophage on hard, non-porous stainless steel carriers and soft,

porous polyester fabric. Both MRSA and MS2 are expected to be more resistant to germicides than the SARS-CoV-2

virus per guidance provided in FDA’s Enforcement Policy for Sterilizers, Disinfectant Devices, and Air Purifiers During

the Coronavirus Disease 2019 (COVID-19) Public Health Emergency dated March, 2020.

1. INITIAL TRAINING REQUIREMENT

Customer will participate in an initial training session in one of the following formats: in-person, by video call, or by

logging in and viewing the training videos on BLUEWAVE’s website. The format will be determined at BLUEWAVE’s

sole discretion after consultation with Customer.

2. USE OF DEVICE AND CONSUMABLES

Customer will only use the Device and Consumables as described in the Terms of Use (Appendix A). Customer will

only use Consumables that are manufactured by BLUEWAVE, and will never attempt to use or create Consumables

that are not BLUEWAVE Products for use with the BLUEWAVE Device.

3. NOTIFICATION BY CUSTOMER OF DEVICE MALFUNCTION

If the Device stops working properly, for example Customer smells ozone during a treatment cycle, Customer will

unplug the Device immediately, and notify BLUEWAVE of the malfunction via phone (352-474-5489) or email

support.mybluewave.com as soon as is reasonably possible.

4. WARRANTY ON PARTS AND LABOR

BLUEWAVE warrants to Customer that the BLUEWAVE Products will be free from material defects in materials and

workmanship under normal authorized use consistent with the Initial Training and the Terms of Use (Appendix A)

(collectively “Instructions for Use”) for a period of twelve (12) months from the date of shipment from BLUEWAVE (the

BLUEWAVE TERMS & CONDITIONS | Rev. 1.2

“BLUEWAVE Warranty Period”). If the BLUEWAVE Products proves defective under the foregoing warranty during

the BLUEWAVE Warranty Period, Customer must notify BLUEWAVE in writing within 30 days of when Customer

becomes aware or reasonably should have become aware of the defect. BLUEWAVE, at its option, will either (i)

repair the defective BLUEWAVE Product(s) without charge for parts and labor or (ii) provide a replacement in

exchange for the defective Device. The BLUEWAVE Products, replacement parts and components may include

materials that are reconditioned. During the warranty period, BLUEWAVE’s liability and Customer’s exclusive remedy

is limited, at BLUEWAVE’s option, to replacing, repairing, correcting, or issuing credit for any BLUEWAVE Product

subject to the warranty, which upon inspection BLUEWAVE determines is non-conforming. This Warranty does not

apply to (a) BLUEWAVE Products purchased from unauthorized resellers; (b) where a BLUEWAVE Product is used

contrary to Instructions for Use; or (c) where a BLUEWAVE Product is damaged as a result of abuse, accident,

unauthorized modification or other causes beyond BLUEWAVE’s reasonable control.

Complete instructions for safe and proper use may be accessed by registering and logging in to the member portal at

mybluewave.com.

After the BLUEWAVE Warranty Period expires, BLUEWAVE may, at its discretion, repair or replace the BLUEWAVE

Products at Customer's expense for parts, labor, processing and shipping. Additional protection may be obtained by

purchasing a Pro Service Plan (ask distributor or go to mybluewave.com and login for details). TO THE FULLEST

EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH

ABOVE IN THIS SECTION 4, NEITHER PARTY MAKES ANY WARRANTIES WHATSOEVER IN CONNECTION

WITH THIS AGREEMENT AND HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING ANY

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-

INFRINGEMENT.

5. PROHIBITION OF DISASSEMBLY AND REVERSE ENGINEERING

Customer will not disassemble or reverse engineer any parts of the BLUEWAVE device or accessories, or facilitate or

permit third parties to do so.

6. PROHIBITION OF TRANSFER TO THIRD PARTIES

Customer will not sell or transfer the Device in any way to any third party without the written consent of BLUEWAVE.

7. INDEMNIFICATION AND RELEASE OF CLAIMS

Customer is solely liable and responsible for harm that arises out of use of the Device that does not comply with the

Initial Training or the Terms of Use (Appendix A). Customer will indemnify, defend, and hold harmless BLUEWAVE

against any and all losses, damages, and reasonable costs and expenses incurred in connection with any third party

claim, demand, action, proceeding, investigation, or hearing resulting from Customer’s (i) negligence, gross

negligence or intentional misconduct; or (ii) failure of Customer to adhere to the Terms of Use. TO THE FULLEST

EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT SHALL BLUEWAVE’S AND ITS AFFILIATES’

AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF

OR RELATED TO BREACH OF CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR

OTHERWISE, EXCEED THE TOTAL THE AMOUNT PAID BY CUSTOMER FOR THE BLUEWAVE PRODUCTS

INVOLVED IN THE DISPUTE; AND, IN NO EVENT SHALL BLUEWAVE OR ANY OF ITS AFFILIATES BE LIABLE

FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED

DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO,

OR IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF (a) WHETHER SUCH DAMAGES WERE

FORESEEABLE, (b) WHETHER OR NOT BLUEWAVE WAS ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES, (c) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE)

UPON WHICH THE CLAIM IS BASED, AND (d) THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS

ESSENTIAL PURPOSE.

8. CONFIDENTIALITY

Customer will treat communications regarding the Device development and BLUEWAVE’s business development as

confidential unless otherwise notified by BLUEWAVE. Customer will use the same efforts to protect BLUEWAVE’s

confidential information from loss or alteration, and unauthorized access, use or disclosure, that it uses to protect its

own confidential information of similar sensitivity, but in no event will such efforts be less than reasonable efforts.

BLUEWAVE TERMS & CONDITIONS | Rev. 1.2

9. OWNERSHIP OF INTELLECTUAL PROPERTY

Customer acknowledges and agrees that: (a) as between the Parties, Bluewave solely owns all intellectual property

rights in and to the Products; (b) Customer will not acquire any ownership interest in any such intellectual rights under

this Agreement; (c) if Customer acquires any intellectual property rights in or to any Products (including any rights in

any patent improvements relating thereto) by operation of law or otherwise such rights are hereby irrevocably

assigned to Bluewave without any further consideration due to Bluewave; and (d) except for Customer’s right to use

the BLUEWAVE Products in accordance with this Agreement, and certain limited licenses granted, in writing, by

BLUEWAVE to Customer to use BLUEWAVE’s trademarked or copyrighted material in connection with promotional

materials advertising Customer’s use of BLUEWAVE Products, the sale of BLUEWAVE Products does not grant to,

convey or confer upon Customer or any Third Party any rights or licenses, whether express or implied, under any

patent right, copyright or other intellectual property right of Bluewave. Customer will not take any action that

reasonably could be expected to challenge, undermine or otherwise interfere with any of Bluewave’s intellectual

property rights in or to the Products.

10. SEVERABILITY

If any term or provision of this Agreement is deemed unenforceable by a court of competent jurisdiction, such

unenforceability will not affect any other term or provision of this Agreement. Upon a determination that any term or

provision is unenforceable by any court of competent jurisdiction, the court may modify this Agreement to effect the

original intent of the Parties as closely as possible in order that the transactions contemplated hereby be

consummated as originally contemplated to the greatest extent possible.

11. NO CONSTRUCTION AGAINST DRAFTER

Because this Agreement is intended to provide a simplified description of the duties of both parties, the provisions of

this agreement shall be construed in accordance with the fair meaning of the language used and shall not be strictly

construed against either party.

12. GOVERNING LAW

This Agreement will be governed in all respects by the laws of the State of Delaware, United States of America

without regard to its conflict of laws principles.

13. COMPLETE AGREEMENT

This Agreement, including all exhibits attached hereto, constitutes the sole and entire agreement of the Parties with

respect to the subject matter contained herein and supersedes all prior and contemporaneous understandings,

agreements, representations and warranties, both written and oral, regarding such subject matter. If there is any

conflict or inconsistency between this Agreement and any exhibit attached hereto, the Agreement will control to the

extent of the conflict or inconsistency.

BLUEWAVE TERMS & CONDITIONS | Rev. 1.2

APPENDIX A: TERMS OF USE

FOR THESE TERMS OF USE, “CUSTOMER” INCLUDES BOTH CUSTOMER AND CUSTOMER’S EMPLOYEES

AND AGENTS. THESE TERMS OF USE MAY BE UPDATED BY BLUEWAVE AT ITS SOLE DISCRETION TO

IMPROVE SAFETY AND EFFICACY.

1. Customer will follow all directions in the Initial Setup Guide and User Manual provided with this device.

2. Customer will ensure that only Customer and employees or agents of Customer will use the Device. Customer

will ensure that anyone who uses the device has participated in a training session with BLUEWAVE.

3. Customer will only use the Device according to these Terms of Use, the Initial Training, Instructions for Use, and

video tutorials. Detailed Instructions for Use and video tutorials may be found by logging in to the customer portal

at www.mybluewave.com.

4. Although the treatment bags may be used up to 50 times for the same patient’s device(s), Customer will not use

the same treatment bag for more than one patient’s devices.

5. Customer will never attempt to dismantle, take apart, repair, or otherwise manipulate the affixed components of

the Device other than to replace the filter cartridges, scent cartridges or treatment bags in accordance with the

training session conducted by BLUEWAVE.

6. Customer will never put flammable material or vapors (e.g., rubbing alcohol, solvents) into the BLUEWAVE or

run the BLUEWAVE within six feet such materials or vapors.

7. Customer will not put any wet or damp items in the Device.

8. The Device is heavy and has some components that may break or malfunction if mishandled. Customer will

exercise all reasonable care when handling, using or transporting the Device, and will hold BLUEWAVE

harmless and indemnify BLUEWAVE from any claims arising out of handling, using, lifting or carrying the

BLUEWAVE.

9. Customer will only use treatment bags, filters, and scent cartridges supplied by BLUEWAVE and, unless

otherwise agreed in writing, Customer will not use the same bag to treat items belonging to different patients.

10. Prior to treatment, be sure to remove any debris and gross particulate matter including sweat, blood, dirt, skin

buildup, and the like. Damp items should be dried prior to treatment. Wet materials cannot be treated because

the vacuum pressure will suck moisture into the machine and damage it.

11. Customer will only use the BLUEWAVE on the following items*:

Cranial Helmets, AFOs, Small Braces, Walking Boots, Shoe Inserts, Prosthetic Liners, BK/Pediatric Sockets

*Additional items may be added by mutual agreement of the parties.

12. Because the items treated are comprised of so many materials and components and BLUEWAVE cannot

reasonably examine each prior to treatment, to the fullest extent permitted by applicable law, Customer will

indemnify and hold BLUEWAVE harmless for damage to items treated in the Device.

IMPORTANT NOTE: For rigid items that form a hollow cavity, slack in the treatment bag must be pushed into the

cavity before starting treatment. DO NOT USE ON ITEMS WITH ELECTRICAL COMPONENTS OR CIRCUITRY, OR

ON ITEMS THAT USE PNEUMATICS.

Updated: MAY 04, 2022

1. INTRODUCTION

At BLUEWAVE Technologies, Inc., we understand that privacy is

important. This privacy policy (the “Privacy Policy”) is designed to help you

better understand the information we gather from our website and through our

services, how we protect the information once we gather it, and whether and

how we disclose it to anyone.

This Privacy Policy applies equivalently to all hosted services and subdomains

of mybluewave.com (referred to as “Website” hereinafter).

We will ensure that all personal information disclosed by you and that is held

by us will be: (i) processed lawfully, fairly, and in a transparent manner; (ii)

collected for specified, explicit, and legitimate business purposes and not

further processed in a manner that is incompatible with those legitimate

business purposes; (iii) adequate, relevant and limited to what is necessary;

(iv) kept in a form which permits identification of data subjects for no longer

than is necessary; and (v) processed in a manner that ensures appropriate

security of the personal data, including protection against unauthorized or

unlawful processing and against accidental loss, destruction, or damage.

We may, from time to time, make changes to this policy. We will alert you that

changes have been made by indicating on the Privacy Policy the date it was

last updated. We encourage you to review this Privacy Policy from time to

time to make sure that you understand how any information you provide to us

will be used. By visiting this Website, you are accepting the practices

described in the current version of this Privacy Policy. If you do not

agree to the terms of this Privacy Policy, do not use the Website.

Please note that this Privacy Policy applies only to the Website as described

above and not to other companies’ or organizations’ websites, including any

websites to which we link. You are advised to consult the privacy policies of

other websites that you visit.

2. Information Collection and Use

Our primary goals in collecting Personally Identifiable Information (as defined

in Section 2.2 below) are for the legitimate business purpose of providing you

with a smooth, efficient, and customized experience, to send you information

upon your request, and, if appropriate, to collaborate with you as a client.

2.1 Aggregate Data

In general, we automatically gather certain usage information, such as the

number and frequency of visitors to this Website and what features of the

Website are most popular to our visitors. This information may include which

URL you just came from, which URL you next go to, what browser you are

using, what features you click on and read (in whole or in part), and your IP

address. We use such data only in the aggregate. This collective data helps

us to determine how much our visitors use parts of the Website, and to do

internal research on our users’ demographics, interests, and behavior, so as

to better understand and serve you. BLUEWAVE may share aggregate

information with third parties.

2.2 Personally Identifiable Information

If you complete the “Contact Us” inquiry form on the Website, we will request

personally identifiable information about you, including, but not limited to, your

name, phone number, and email address (together “Personally Identifiable

Information”). We seek such information primarily for the legitimate business

purpose of communicating with you about our product/service offerings. In

addition, we may use such information for the legitimate business purposes of

improving our marketing and promotional efforts, analyze Website usage,

improve our content and service offerings, and customize our Website’s

content, layout and services.

We may use outside service providers to facilitate BLUEWAVE’s Website and

overall operation. These third parties may have access to your Personally

Identifiable Information as needed to perform their functions, but they may not

use it for any other purpose.

3 Opt-Out

You can always choose whether or not to provide information on this Website.

If at any time you decide that you no longer want BLUEWAVE to have your

information, you may indicate this preference by emailing

support@mybluewave.com.

4. Cookies, pixels and other system technologies

“Cookies” are small files placed on your computer, mobile phone or other

device. “Pixels” (also called clear GIFs, web beacons, or pixel tags) are small

blocks of code on webpages that do things like allow another server to

measure viewing of a webpage and often are used in connection with

cookies. We use technologies like cookies, pixels and local storage (like on

your browser or device, which is similar to a cookie but holds more

information) to provide customized services and information that is targeted to

your interests. For example, we use these technologies to tell us how and

when pages in our website are visited, what our users’ technology

preferences are (such as what type of video player they use) and whether our

website is functioning properly. We also use these technologies to temporarily

retain the information you enter into a form. In some jurisdictions, we are not

permitted to send cookies to the browser without the prior consent of the

affected user. In this case, we will seek such consent. This section assumes

that either the use of cookies is not restricted by applicable law, or if it is

restricted that you have expressly consented to the use of the cookies.

You can configure your browser to accept all cookies, reject all cookies, or

notify you when a cookie is set. (Each browser is different, so check the “Help”

menu of your browser to learn how to change your cookie preferences.) You

are always free to decline our cookies if your browser permits, although in that

case you may not be able to interact with certain features on our website, and

you may be required to re-enter your password more frequently during a

session.

Additionally, you may encounter cookies or other similar devices on our

website that are placed by third parties. We do not control the use of cookies

by third parties.

5. Transfer, Security and Storage

We are a United States based company and our servers are located in the

United States. By providing your information and using the Website, you

explicitly consent to the transfer, processing, and storage of your information

in the United States. If you do not wish for us to transfer your Personal

Information to the United States, please contact us using the information in

the “Contact Us” section below.

We maintain commercially reasonable administrative, technical and physical

safeguards (which vary depending on the sensitivity of the Personally

Identifiable Information) designed to protect against unauthorized use,

disclosure or access of Personally Identifiable Information.. You should be

aware, however, that “perfect security” does not exist on the Internet, and that

third parties may be able to intercept private communications and/or access

your Personally Identifiable Information. We cannot ensure or warrant the

security of any information you provide to us. We do not accept liability for

unintentional disclosure.

BLUEWAVE ensures that Personally Identifiable Information is safeguarded

against loss, access, use, modification, disclosure or other misuse. All

reasonable steps are taken to prevent unauthorized use or disclosure of your

Personally Identifiable Information including but limited to firewalls, virus scan

tools, employee training, and physical office security measures.

BLUEWAVE will retain your Personally Identifiable Information only for as long

as necessary to fulfill the legitimate business purpose(s) for which it was

collected and to comply with applicable laws and your consent to such

purpose remains valid after termination of our relationship with you. When we

no longer need information, we take reasonable steps to destroy the

information.

6. Sharing Information

Business contact information is considered non-personal information and not

subjected to special protection. Business contact information shall include but

is not limited to: business name, business address, and business telephone

number, and is not considered personal information in certain jurisdictions.

Business contact information can be routinely shared with anyone inside or

outside of the business.

In general, we will not sell, share or rent information about you in ways

different from what is disclosed in this statement. However, we may be forced

to disclose information to the government or third parties under certain

circumstances. We cooperate with governments and private parties to enforce

laws such as those regarding intellectual property rights, fraud, data privacy

and security. We can (and you authorize us to) disclose any information about

you to government officials and private parties as we, in our sole discretion,

believe necessary or appropriate in connection with an investigation of fraud,

intellectual property infringement or other activity connected to this website

that is illegal or may expose us or you to liability.

7. Individual Rights

7.1 California Residents.

The California Consumer Privacy Act (CCPA) provides California

consumers with the right to request access to their personal data, additional

details about our information practices and deletion of their personal

information (subject to certain exceptions). California consumers also have

the right to opt out of sales of personal information, if applicable. We

describe how California consumers can exercise their rights under the CCPA

below. Please note that you may designate an authorized agent to exercise

these rights on your behalf by providing written materials demonstrating that

you have granted the authorized agent power of attorney. Please note that if

an authorized agent submits a request on your behalf, we may need to

contact you to verify your identity and protect the security of your personal

information. We will not fulfill your CCPA request unless you have provided

sufficient information for us to reasonably verify you are the consumer about

whom we collected personal information. We will not discriminate against you

if you choose to exercise your rights under the CCPA.

You may request, no more than twice in a twelve (12) month period,

access to the specific pieces of personal data we have collected about you in

the last twelve (12) months. You may also request additional details about

our information practices, including the categories of personal information we

have collected about you, the sources of such collection, the categories of

personal information we share for a legitimate business or commercial

purposes, and the categories of third parties with whom we share your

personal information. You may make these requests by contacting using the

contact information provided below in the “Contact Us” Section below. After

submitting your request, please monitor your email for a verification email.

We are required by law to verify your identity prior to granting access to your

data in order to protect your privacy and security.

You may request, no more than twice in a twelve (12) month period,

transportable copies of your personal information that we have collected

about you in the last twelve (12) months. You may make these requests by

contacting using the contact information provided below in the “Contact Us”

Section. After submitting your request, please monitor your email for a

verification email. We are required by law to verify your identity prior to

granting access to your data in order to protect your privacy and security.

You may request that we delete the personal information we have

collected about you. Please note that we may retain certain information as

required or permitted by applicable law. You may make these requests by

contacting us using the contact information provided below in the “Contact Us”

Section below. After submitting your request, please monitor your email for a

verification email. We are required by law to verify your identity prior to

granting access to your data in order to protect your privacy and security.

California residents are entitled to ask us for a notice identifying the

categories of personal information which we share with our affiliates and/or

third parties for marketing purposes and providing contact information for such

affiliates and/or third parties.

7.2 Exercising of Individual Rights

If you would like to exercise above under California Consumer Privacy

Act (CCPA), please submit a written request to: support@mybluewave.com or

contact us using the information provided in the “Contact Us” section below.

Our privacy team will examine your request and respond to you as quickly as

possible.

7.3 Aggregate and De-Identified Data.

Please note that we may still use any aggregated and de-identified

personal information that does not identify any individual and may also retain

and use your information as necessary to comply with our legal obligations,

resolve disputes, and enforce our agreements.

8. Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in

certain web browsers. DNT is a way for users to inform websites and services

that they do not want certain information about their webpage visits collected

over time and across websites or online services. Please note that we do not

respond to or honor DNT signals or similar mechanisms transmitted by web

browsers.

9. Policy Towards Children

We are concerned about the safety and privacy of children who use the

Internet. We encourage the viewing of our website by children to be done with

parental supervision. Consistent with the Children’s Online Privacy Protection

Act of 1998 (“COPPA”), we will never knowingly request Personally

Identifiable Information from anyone under the age of 13 without prior

verifiable parental consent. If we become aware that a child under 13 has

provided us with Personally Identifiable Information without verifiable parental

consent, we will use our best efforts to remove such information from our files.

If a parent or guardian becomes aware that his or her child has provided us

with Personally Identifiable Information without verifiable parental consent, he

or she should contact us at support@mybluewave.com.

10. Email, Text, and Telephone Communications.

You can unsubscribe from email, text and phone communications at any time.

To stop receiving our promotional emails, follow the unsubscribe instructions

in the email messages you receive from us or contact us as described in the

“Contact Us” Section below. To opt-out of receiving text messages, follow the

opt-out instructions in the text messages that you receive from us. We will

process your request within a reasonable time after receipt, in accordance

with applicable laws. Note that you will continue to receive transaction-related

emails regarding products or services you have requested. We may also send

you certain non-promotional communications regarding BLUEWAVE and, to

the extent permitted by law, you will not be able to opt-out of those

communications (e.g., communications regarding updates to this Privacy

Policy).

11. Governing Law

You agree that your use of this website, our products, this Privacy Policy and

any disputes relating thereto shall be governed in all respects by the laws of

the State of Florida. Any dispute relating to this Privacy Policy shall be

resolved solely in the state or federal courts located in Raleigh, North

Carolina.

Thank you for visiting our website. If you have any questions about our

website or our Privacy Policy, please contact us at:

12. Contact Us

Phone: (352) 474-5489

Email: support@mybluewave.com

Address: 1060 E Industrial Dr. Suite V, Orange City, FL. 32763

Return policy

If for any reason you are dissatisfied with any item(s) purchased from Bluewave Technologies, simply contact

Bluewave Customer support Via Chat, Email, or Phone. You can return the product within 30 days of receiving

the delivery. We will always offer the best solution for our customers.

1. Subscription Cancellation

Cancellation and refund policies differ according to the payment term.

If you purchased your subscription through a third party, please refer to any terms and conditions

provided to you in connection with purchase.

Monthly Subscriptions

When cancelling a monthly subscription, all future charges associated with future months of your

subscription will be cancelled. You may notify us of your intent to cancel at any time; your cancellation

will become effective at the end of your current monthly billing period. You will not receive a refund;

however your subscription access and/or delivery and accompanying subscriber benefits will continue

for the remainder of the current monthly billing period.

Annual Subscriptions

When cancelling an annual subscription, all future charges associated with future years of your

subscription will be cancelled. You may notify us of your intent to cancel at any time; your cancellation

will become effective at the end of your current annual billing period. You will not receive a refund,

prorated or otherwise, for the remainder of the annual term. However, your subscription access and/or

delivery and accompanying subscriber benefits will continue for the remainder of the current annual

billing period.

2. Get a Solution

2.1 Steps to contact us:

Please contact us immediately at our Support Center describing the issue in detail, including the return reason,

along with your order number and SKU product number. For defective, incorrect or not as described items,

please send us a clear picture or video of the problem. Please keep the picture below 2 MB.

2.2 Our Solutions:

1. Bluewave responsibility

If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an

exchange.

Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

2.Customer's responsibility

If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow

a return.

The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost

upon receiving the returned item. All shipping fees are non-refundable.

3. Notes about Warranty

- All returned items must be in new condition, unused in their original packaging intact to be eligible for

compensation.

- All returns must first be approved by our Customer Service Team, if approved, you will be provided an RMA

number. Returned items without a corresponding and filled RMA form and/or not matching the requirements

listed above will not be accepted. You may apply your return request by contacting Bluewave customer

support.

-International returns must be shipped via Fedex, returns shipped via other services will incur brokerage fees

and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared

as "Returned Goods" in the customs section of the return label. Furthermore, returns that are not properly

declared may incur additional fees.

-For Returns within the united states ,please kindly use a postal service that is trackable. In the event of package

loss or package damage during transit, we will not be responsible in such cases. Therefore we recommend

adding insurance to your returned package to secure its safekeeping.

-PayPal refunds may take up to 48 hours to process and appear in your account.

-Returns must be sent at the customer's expense. C.O.D. returns are not accepted. In cases where Bluewave

sent a defective or a wrong item, return shipping fees will be refunded to the customer up to 30% of the

product value.